Privacy Policy

Account and Order Data

No email address is needed to register; a username and password are sufficient. An email address is not required to open an account. If a user voluntarily provides one when contacting support, it is used only to handle that request. The account system processes usernames, password verification data, subscription status, and data usage to enable sign-in, authorization, and allowance management.

Order records include the selected plan, order amount, payment method, transaction status, and related transaction identifiers. They are used to confirm payment, deliver subscriptions, process refunds, and resolve disputes. Text, screenshots, and diagnostic information voluntarily submitted in support tickets are used only to address the reported issue. Before submitting, please conceal passwords, payment credentials, and sensitive information in subscription links.

No Activity Logs

VPNK9 does not record which websites users visit or store browsing history, request content, or transmitted data. It does not create connection logs that can be used to trace individual browsing activity. Connection times, source IP addresses, and session details that link an account to its destinations are not persistently stored.

Session state temporarily processed to establish a connection is released when the session ends or when it is no longer needed to operate the service; it is not retained as a historical connection log. Account data usage is used to manage allowances and is kept separate from browsing content. It does not include visited URLs or serve to infer browsing activity. The absence of activity logs does not mean that account, order, or support records do not exist.

Usage Statistics and Local Storage

Website usage statistics help us understand page visits, referral sources, device and browser categories, button clicks, and errors so we can improve pages and workflows. Statistics are limited to interactions with this website and do not include content from other websites accessed through international routes.

Cookies and local storage are used to maintain sign-in status and save language choices and essential interface preferences. Authentication credentials for the dashboard may be stored locally. You can clear or restrict these storage items in your browser settings, but you may need to sign in again or reselect your preferences. After using a shared device, sign out of your account and clear the relevant site data.

Payment Processing and Data Disclosure

This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or network, whose data-handling practices are described by that provider. VPNK9 uses order details and payment results for reconciliation and does not ask users to submit their payment account passwords on this website.

USDT transactions may create publicly searchable on-chain records. Deleting order data from this website cannot remove records from external networks. Data is processed only as needed to provide the service, offer necessary technical support, meet legal obligations, and resolve disputes. Where disclosure is legally required, we will verify the basis for the request and limit the scope of disclosure.

Data Retention and Deletion Requests

Account data is retained while the account is active and for as long as needed to provide the service. Order and transaction data is retained as required for reconciliation, dispute resolution, and applicable laws. Support tickets and usage statistics are kept only until their purpose has been fulfilled or they are no longer needed. Retention periods vary by purpose and legal obligations; no single fixed number of days applies to all data.

Users can sign in to the dashboard and use the support ticket portal to request access to, correction of, or deletion of data, and specify the scope of the request. Account ownership must be verified before processing to prevent accidental deletion. Deleting an account may affect subscription use and access to past orders. Records that must be retained by law will have their use restricted and will be deleted or anonymized when the retention basis no longer applies.

Policy Updates and Contact

Revisions will be posted on this page, and the month of the latest update will be changed above. Important changes to data use or user rights will be explained through an on-site announcement or a notice in the account. For questions about this policy or to submit a privacy request, use a dashboard support ticket. See the Terms of Service for service-use and refund rules.