Submit account, connection and billing questions through the user panel. Keep related questions and orders in one ticket to make it easier to review records, share details and follow replies.
Get help with client setup, connection issues, subscriptions, payment checks and refund questions. Sign in to the relevant account, open the ticket section and describe the issue. Reply to the same ticket if you need to add more details.
No public support email or Telegram contact is currently listed. For account, order or connection issues, use the ticket system in the user panel. Never send your credentials to unverified contacts outside the site.
If you can’t log in, check your username, keyboard input settings and any error message on the page. You can also consult the quick-start guide. Don’t make another payment just to submit a support request.
View the Quick-Start Guide ›Share only information relevant to the issue. Before attaching screenshots, hide sensitive details such as passwords, full subscription links, access tokens and payment account information.
Include your platform, client name, selected route, when the issue occurred and the exact error message. Say whether all apps fail to connect or only a particular site or app is affected, and what happened after switching routes or local networks.
If the client shows as connected but access is still failing, follow the connection check guide › to check your public IP and app-specific access, then include the results in your ticket.
Include the plan, order status and what happened. For payment checks, provide the relevant order number, payment method and a receipt with sensitive details hidden. Avoid submitting the same order more than once.
VPNK9 offers a 7-day no-questions-asked refund policy. Submit refund questions through a ticket in the relevant account. See the Terms of Service › for details.
No fixed response time is currently listed. Replies depend on ticket volume, issue complexity and whether the information provided is complete. Order checks and connection troubleshooting may require additional details, so an immediate reply isn’t guaranteed.
Yes. Start with the quick-start guide and route information. You can create an account with a username and password—no email address required. Client downloads and subscription links are in the user panel. Sign in on Windows, macOS, Android or Linux to download a client; the iOS link requires a valid plan.
Keep your payment receipt and check the order status in the user panel. If anything is unclear, open a ticket with the order number and relevant details, then wait for a review. Don’t pay again just because the status hasn’t updated.
Never include your account password or full subscription link in a support request. Error messages, your platform and route name, and screenshots with sensitive details hidden are more useful for initial troubleshooting.